Our Operations Consulting Services
- Operational Audit: full review of spa performance against market benchmarks
- SOP Development: written standard operating procedures for every guest touchpoint
- KPI Dashboard Setup: real-time tracking for RevPAM, utilisation, average spend, retail penetration, rebooking rate, NPS
- Menu Rationalisation: analysing treatment performance data to identify high-margin treatments
- Retail Performance: product range review, visual merchandising, staff training, inventory optimisation
- Guest Experience Mapping: documenting and improving every stage of the guest journey