Topic:MANAGEMENT OF THE MEDICAL SPA CENTER
- Personnel of the MEDICAL SPA-center: classification of specialties, building an organizational structure.
- Methodology for the search, evaluation and selection of personnel from the open labor market
- Principles of staffing, with the formation of remuneration schemes
- Motivation and incentives for employees.
- Formation of job descriptions that describe in detail the functions of employees
- Appointment of key figures in management, with clearly defined areas of responsibility and responsibilities
- Personnel management mechanisms
- Labor discipline, a system of fines and rewards
- Conflicts and ways to resolve them.
- Methods for detecting and stopping leaks and theft
WORKSHOP: IDENTIFYING WEAKNESSES IN THE STAFF MANAGEMENT OF THE MEDICAL SPA/WELLNESS CENTER AND MAKING MANAGEMENT DECISIONS TO REMOVE THEMOPERATING STANDARDS
- Creation of service standards
- Key points of standards and critical mistakes
- Customer focus
- Organization of work
- Interaction between employees of different departments
- Correct presentation of the object is the key to successful sale of services and obtaining customer loyalty.
- Automation in operating activities
WORKSHOP: A SINGLE STANDARD FOR THE WORK OF ADMINISTRATORS AND SPECIALISTS IN A MEDICAL SPA/WELLNESS CENTER